Help

  1. Download the app from the app store. There are a couple of ways to do this:

    iOS - Apple App Store

    Android - Google Play Store

  2. Once the app has launched tap the "Get Started" button at the bottom of the screen
  3. Select your country code from the drop down menu (e.g. +61 for Australia) and enter your mobile phone number
  4. Tap the "Join" button at the bottom of the screen
  5. You should receive your 4 digit access pin via sms within a few seconds. Enter this into the space provided and tap the "Verify" button
  1. When you log into Active you'll be taken to the Challenges screen
  2. Tap the "Connect Step Counter" Challenge
  3. Tap the "Fitbit" icon
  4. You'll then be taken to the Fitbit website where you'll be asked to log into Fitbit
  5. After you have logged into Fitbit a screen will pop up saying "Fitbit Connected"
  6. Tap the "Go back to Active app" button
  7. You should now be connected
  1. When you log into Active you'll be taken to the Challenges screen
  2. Tap the "Connect Step Counter" Challenge
  3. Tap the "Apple Health" icon
  4. You'll then get a pop up screen asking you to allow Active to connect to Apple Health
  5. When prompted tap "Allow"
  6. You should now be connected
  1. When you log into Active you'll be taken to the Challenges screen
  2. Select the "Connect Step Counter" Challenge
  3. Select the "Google Fit" icon
  4. You'll then get a pop up screen asking you to allow Active to connect to Google Fit
  5. When prompted tap "Allow"
  6. You should now be connected

Active calculates your progress throughout the day from the activity tracker selected in your profile. At midnight we save your progress for that day based on the activity tracker you have selected.

For example if you switch activity trackers in your Profile between Apple Health and Fitbit multiple times throughout the day and Fitbit is connected to your account at midnight, Active will save your progress from Fitbit for that day.

Once a challenge has started, your progress is saved to your Active account at midnight of each day. Your progress saved at midnight is based on the activity tracker last selected in your profile for that day.

For example if are using Apple Health for the first 3 days of a challenge and then switch to Fitbit, we will include your progress from Apple Health for the first 3 days and then save your Fitbit progress from day 4.

If you're having issues connecting Fitbit try the following steps:

  1. Make sure you have a compatible Fitbit device
  2. Make sure the Fitbit app is installed and connected to your Fitbit device - https://www.fitbit.com/au/setup

If you're having issues connecting Fitbit contact us at support@activeapp.com.au

If you're having issues connecting Apple Health try the following steps:

  1. Launch the Apple Health app and tap on the "Sources" button on the menu bar at the bottom of the screen
  2. Tap on the Active app from the list of apps and check that you have given permission for Active to read data from Apple Health by sliding the relevant data switch to green

If you're still experiencing issues connecting Apple Health contact us at support@activeapp.com.au

If you're having issues connecting Google Fit try the following steps:

  1. Ensure you are on the latest version of Android
  2. Make sure the Google Fit app is installed from the Google Play Store and you have set up your Google Fit account - https://play.google.com/store/apps/details?id=com.google.android.apps.fitness
  3. Make sure you have the latest version of Google Play Services installed https://play.google.com/store/apps/details?id=com.google.android.gms

If you're still experiencing issues connecting Google Fit contact us at support@activeapp.com.au

If you're having issues syncing your Fitbit activity in the Active app try the following steps:

  1. Check your internet connection and make sure you are connected
  2. You need to sync your Fitbit device to the Fitbit app for your activity to be automatically synced to Active
  3. Launch the Active app and navigate to the "Challenges" screen. Pull down on the "Challenges" screen to refresh it and ensure your activity has synced. Sometimes it can take a few minutes for your activity to update

If you're still experiencing issues syncing Fitbit contact us at support@activeapp.com.au

If you're having issues syncing your Apple Health activity in the Active app try the following steps:

  1. Check your internet connection and make sure you are connected
  2. Launch the Apple Health app and make sure your steps are being captured
  3. Launch the Active app and navigate to the "Challenges" screen. Pull down on the "Challenges" screen to refresh. Wait for the sync to finish - this may take a minute

If you're still experiencing issues syncing Apple Health contact us at support@activeapp.com.au

If you're having issues syncing your Google Fit activity in the Active app try the following steps:

  1. Check your internet connection and make sure you are connected
  2. Launch the Google Fit app and make sure your steps are being captured
  3. Launch the Active app and navigate to the "Challenges" screen. Pull down on the "Challenges" screen to refresh. Wait for the sync to finish - this may take a minute

If you're still experiencing issues syncing Google Fit contact us at support@activeapp.com.au

Want to compete against friends and earn points for all your healthy work? Check out the list below to see if your device is ready to be Active:

  • Apple iPhone 5S or newer - these come with inbuilt motion sensors and Apple Health
  • Apple Watch Series 1 or newer - these come with inbuilt motion sensors and Apple Health
  • Any Android phone with inbuilt motion sensors and Google Fit (which can be downloaded onto any Android device running Android 4.0 or later)
  • Fitbit's entire range of activity trackers